Orders That Shipped By Freight Truck Some items are too large to ship by UPS or FedEx. The return of orders that were shipped by freight truck will not be subject to a 20% restocking fee. Instead, these returns will incur a $160.00 return fee plus manufacturer restocking fees (if applied). AllTimeAuto.com will pay for all the freight and shipping charges and the customer is not responsible for these charges. Important! items that are shipped by freight truck must not be signed for until the product has been inspected for damage. Once signed for by any one at ship to location the package is considered delivered and any damage discovered is the responsibility of the customer. AllTimeAuto will have nothing to do with crediting or reimbursment of these items. It is your responsibility to file damage claims with the shipper.

Defective or incorrectly shipped items.
Exchanges on defective or incorrectly shipped items allowed if Alltimeauto.com is notified within 14 days of original shipping. We will assume all shipping expenses for the exchange of defective or incorrectly shipped items that are determined to be the fault of Alltimeauto.com , the manufacturer or the shipping company (freight truck deliveries excluded). Important: There will be absolutely no compensation awarded to the customer for any inconvenience (loss of time, mechanic or installation fees) that may be caused. All exchanges that fall under the Defective or incorrectly shipped items category will be shipped at the same ship rate as originally ordered. (If ordered ground the replacement will be shipped ground to you , if you ordered 1day the replacement will ship 1 day.) We are not responsible for loss of time or inconvenience and will not expedite freight at out expense.

Defective Items Shipped Next Day, 2 Day, 3 Day Select Freight. All defective orders that were originally shipped by any of the above expedited freight. Customer will have the option to get a credit on the freight charges paid and receive the replacement item by ground shipping. Or to keep the original shipping method and not receive a credit.

Incorrect Items Shipped Next Day, 2 Day, 3 Day Select Freight. Incorrectly shipped items that were originally shipped by any of the above expedited freight. That are deemed to be the fault of AllTimeAuto.com. The customer has the option of the freight to be credited and all replacement items will be shipped by ground freight. Or the replacement Items will be shipped by the original shipping method but no credit will be issued.

Items That Don't Fit.
All of our part numbers are based on the manufacturers application guides. The manufacturers have done extensive research to ensure a good fit for each part number provided. If the customers vehicle exhibits any extenuating circumstances that may cause the purchased item not to fit. And it is determined that the correct part was shipped for the vehicle application information that was provided at the time of sale. Then all return claims will fall under the standard guidelines laid out in our return policy.

Exhaust Kits
Our exhaust kits are designed to fit the most common applications for each vehicle. On rare occasions, due to some inconsistencies between one vehicle of the same model and year to another, some additional parts or tubing may be required to complete your exhaust system. On these rare occasions if it is determined that the correct part was shipped for the vehicle application information that was provided at the time of sale. The customer assumes all costs (parts and shipping) for any additional parts that may be needed to complete the exhaust system. Installed exhaust systems are not returnable.

Not What I Expected. When the customer places an order it is assumed that the customer has read the guidelines on this page. It is also assumed that the customer is fully aware of what they are purchasing. By placing an order you are taking full responsibility of your purchase and any returns will strictly follow the return policies stated on this page. Regardless of the reason (too long, not long enough, wrong color, etc.) We encourage shopping locally to find exactly what you are looking for and then coming here for the best prices. NOTE: it is not possible for us to have an image of every part number being sold. We try to provide images that best capture the concept and appearance of the product. Never assume the image is exactly what you are purchasing. If you purchase a product that is not what you expected your return is welcome, but all expenses of shipping the product to you and getting the return back will be the sole responsibility of the purchaser. All handling fees are non refundable and you may be responsible for any additional restocking fees charged by manufacturers.

Warranty
All Products sold by AllTimeAuto.com are backed by the manufacturers original warranty. We do not provide or include any extended warranty. All warranty issues will follow the guidelines for repair or replace that are implemented by the manufacturer. All freight costs for warranty exchanges are the responsibility of the customer and AllTimeAuto.com will not waive, pay or reimburse these charges. Important: There will be absolutely no compensation awarded to the customer for any inconvenience that may be caused.

Products on backorder:
Products not in stock will be placed on backorder Since products on backorder will ship from the manufacturer without prior notice to us we must secure payment at the time the backorder is placed. Your credit card will be charged and you will be notified of the backorder status as soon as we are informed of it. Important: We will not reimburse financing fees charged by credit card companies and there will be no compensation of any kind for the inconvenience of your order being on backorder. If you choose to cancel your order we will credit the full amount of the unshipped products back to your card within 4 business days. Since back orders ship from the manufacturer and we are not informed when the item ships. All cancellations have a 3 business day closing period before they are finalized. If you choose to cancel we will do everything we can to cancel the order. If the order has already shipped it will be treated as a standard return. Even if you have purchased another item from another vender. We recommend once you cancel waiting 4 business days before placing another order for the same thing. If we are unable to stop the shipment and it shows up at your door and you do not want it will be treated as a standard return and the customer is responsible for all fees that apply. And will be subject to the policies listed under Return Policy. Estimated ship dates for backorders are in no way guaranteed. We will not contact customers if estimated ship dates are revised. It is the customers responsibility to contact us to check for revised ship dates.

Low Price Promise:
All orders placed on our web site after March 26th 2007 are eligible for the Low Price Promise. If you find the same exact item advertised online, delivered to your door for less. 1 Year from the date of purchase let us know where it is advertised and we will refund the difference plus $1. (Auction Sites Excluded)

Handling Fee
Why do we charge this? There is a great deal of expense that goes into order fulfullment. Processing, packaging and freight. We try to keep our prices low by offering free shipping on most all our items. But it is necessary to recoupe some expense for order fulfillment. A handling fee is different than a freight charge. Freight charges are charged on every item in the cart, were a handling fee is a per order charge. We have three different handling fees depending on what is being ordered $3.00, $5.95, $9.95. So the benefit to the consumer is you will never be charged more than $9.95 no matter how many items are in the cart.